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Collections Advisor

Job Reference: LIS - Collect

Job Start Date: 6 July 2015

Sector: Customer Service Advisor
Location: Bridgend, Caerphilly, Cardiff, Monmouthshire, Newport, Pontypridd, Rhonnda Cynon Taff, South Wales, Vale of Glamorgan


About the job


Collections Advisor

My client, a successful, growing financial services provider based in South Wales are looking for candidates with excellent customer services experience  to join their collections team.

You will be someone who has worked previously in a customer services role and will have good communication, judgement, decision making and problem solving skills.  This is really important because they way you will be communicating with these customers is very very important.

This is a chance to work with an up and coming company and have a role that offers the chance to work in a fun and vibrant environment!

Responsibilities will include

  • Customer service
  • Dealing with customers who have missed one or two payments, establishing reason for non-payment and negotiate bringing the payment up to date with the customer.
  • Outbound calling

In order to apply you must have

  • A background in high level customer service
  • A professional and confident attitude
  • Excellent rapport building skills

The company are offering a salary of up to £19k plus excellent benefits package and the chance to work for a growing, successful organisation where you can really make a difference to your career!

Hours of work will be 35 hours per week on a rota basis, Monday – Friday shifts between 9.00am – 8.00pm, Saturday and Sunday shifts between 9.00am – 6.00pm (1 in 3).

Please note, we are unable to respond to all applications made due to the volume of applicants we receive.  If your application has been successful we shall call you within the next 7 days, please apply in the first instance via the internet.